Terms & Conditions

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Bookings

Booking requests submitted by WhatsApp, email or the website form are not confirmed until MarrakechAir replies to confirm availability, price and details for your chosen date.

Pricing

Current prices are: Group experience €180 per person (children under 10: €140), Private experience €450 per person, and VIP experience €620 per person. Transportation and breakfast are included with every experience — Breakfast in the Sky, served during the flight, is exclusive to the VIP experience; the Group and Private experiences include their own breakfast served after landing. Prices are confirmed at the time of booking.

Weather and safety

Hot air ballooning depends on suitable weather conditions, and the pilot makes the final decision on the morning of the flight. If the weather prevents your flight, you choose between moving to another date and a full refund.

Cancellations and changes

Cancellation is free up to 24 hours before your scheduled flight, with a full refund. Cancellations made later than 24 hours before the flight, and no-shows, are not refunded. To change your date, contact MarrakechAir on WhatsApp or by email; changes are subject to availability.

Contact

For questions about these terms, contact MarrakechAir at hello@marrakechair.com or on WhatsApp at +212 675 203 319.